FAQ

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Yes, there are potential additional costs depending on your specific needs and requirements. Here are the details:

Domain Name: While the initial dedicated domain name is included, any additional domain names will incur extra costs.

Dedicated App Server: The provided specifications cover most use cases. However, if your business grows and you require server upgrades, such as increased vCPU, disk space, or memory due to a large email database, additional fees will apply.

Dedicated Email Server: Similarly, upgrading your dedicated email server to handle a larger volume of emails or higher performance will result in additional costs.

DNS Hosting: Basic DNS setup and hosting are included. For advanced or professional DNS services, additional fees will be incurred.

Setup Fee: The initial server setup is free. However, if you require any additional work or custom configurations beyond the standard setup, extra charges will apply.

Email Sending Capacity: Each package includes a specific email sending capacity per day. If you need to send more emails than your package allows, you may need to upgrade to a higher package, which will increase the cost.

Support: Standard bug fixes and server support are included. If you require custom support or additional services beyond what is included in your package, extra fees will apply.

For a comprehensive overview of the pricing and additional costs, please visit our pricing page.

Yes, support is included with your bcloudmail subscription. Here’s what you can expect:

Standard Support:

  • Bug Fixes: We provide comprehensive bug fixes to ensure your email marketing campaigns run smoothly and efficiently. If you encounter any issues, our team will address them promptly.
  • Server Support: We offer ongoing server support to maintain the optimal performance of your dedicated app and email servers. This includes regular maintenance and troubleshooting to keep everything running seamlessly.

Custom Support:

  • Additional Services: If you require custom support or services beyond our standard offerings, additional fees will apply. This could include custom configurations, specialized technical assistance, or any other tailored support your business may need.

Our goal is to provide you with the best possible experience and support to help you achieve your email marketing objectives.

Yes, we offer a variety of options to cater to your email design needs:

Predefined Email Templates:

  • We provide a range of professionally designed email templates that you can use right away. These templates are created to suit various industries and marketing goals, allowing you to quickly launch your campaigns with confidence.

Beta Template Builder:

  • Our beta template builder offers you the flexibility to create custom email templates tailored to your brand. This tool is designed to be user-friendly, enabling you to design your emails with ease, even if you have no prior design experience.

Custom Template Design:

  • If you need a unique template designed specifically for your business, we offer custom template design services for an additional fee. Our team of experienced designers will work with you to create a template that reflects your brand’s identity and meets your specific requirements.

Explore our template offerings and find the perfect design to enhance your email marketing campaigns.

Due to the nature of our services and the involvement of third-party providers, we are unable to offer refunds. However, we do offer a cancellation policy to accommodate your needs:

Cancellation Policy:

  • If you decide that bcloudmail is not the right fit for your business, you can cancel your subscription at any time. Please note that any services provided and used up to the point of cancellation will not be refunded.
  • To cancel your subscription, please contact our support team. We will guide you through the cancellation process to ensure a smooth and hassle-free experience.
  • We recommend that you review our terms and conditions for detailed information on our cancellation policy and procedures.

For any questions or concerns regarding cancellations, feel free to reach out to our support team. We are here to assist you and ensure you have a positive experience with bcloudmail.

Yes, we understand that your business needs may evolve over time, and we offer flexibility in managing your bcloudmail subscription:

Changing Plans:

  • Upgrade or Downgrade: You can upgrade or downgrade your plan at any time to better suit your current requirements. If you find that your email sending capacity or server resources need to be adjusted, simply reach out to our support team, and we will assist you in changing your plan.
  • Seamless Transition: We strive to make the transition between plans as smooth as possible, ensuring minimal disruption to your email marketing campaigns.

Cancellation:

  • Anytime Cancellation: You can cancel your subscription at any time if you decide that bcloudmail no longer meets your needs. Please note that while cancellations are possible, we do not offer refunds for services already provided.
  • Process: To cancel your subscription, contact our support team, and we will guide you through the cancellation process, ensuring a hassle-free experience.

For detailed information on changing plans or cancelling your subscription, please refer to our or contact our support team for assistance.

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Using bcloudmail’s bulk email marketing technology has been a game-changer for our business at Tutajua (PTY) Ltd. The platform’s seamless integration and user-friendly interface have allowed us to reach a larger audience with targeted and effective email campaigns. The predefined email templates and the flexible template builder have made it easy for us to create visually appealing emails that resonate with our customers.

The support team has been phenomenal, always ready to assist us with any issues or custom support we need. Since we started using bcloudmail, we’ve seen a significant increase in our customer engagement and conversion rates.

We highly recommend bcloudmail to any business looking to elevate their email marketing strategy. It’s a powerful and reliable tool that has greatly contributed to our success.”
Solomon, CEO of Tutajua (PTY) Ltd.

As the Sales Manager of BLMS, integrating bcloudmail’s bulk email marketing technology has been a tremendous asset for our sales strategy. The ability to send targeted and personalized emails to our client base has significantly boosted our engagement and sales numbers. The intuitive interface and robust features have made it incredibly easy for our team to create and manage campaigns effectively.

The support from the bcloudmail team has been outstanding. They are always responsive and ready to assist with any custom support we require. The flexibility of the platform, combined with the reliable performance of the email servers, has been a game-changer for us.

bcloudmail has transformed the way we communicate with our clients, helping us build stronger relationships and achieve our sales goals. I highly recommend bcloudmail to any business looking to enhance their email marketing efforts.

Peter, Sales Manager of BLMS