Don’t worry, we can help you reset it. Please follow the steps below:

  1. Visit the Forgot Password Page: Go to the forgot password page in your web browser.

  2. Enter Your Email Address: On the “Forgot Password” page, you will find a form asking for your email address. Please enter the email address that you used to register your BcloudMail account in the provided field.

    [Input field labeled "Email Address"]

  3. Request Password Reset: After entering your email address, click the “Send Password Reset Link” or a similar button.

    [Button labeled "Send Password Reset Link"]

  4. Check Your Email: Once you submit the form, our system will send a password reset link to the email address you provided. Please check your inbox (and your spam or junk folder) for an email from BcloudMail. This email will contain a unique link that will allow you to reset your password.

  5. Click the Password Reset Link: Open the email from BcloudMail and click on the password reset link provided within the email. This link will redirect you to a secure page on the BcloudMail web application.

  6. Set Your New Password: On the password reset page, you will be asked to enter a new password and confirm it.

    [Input field labeled "New Password"]
[Input field labeled "Confirm New Password"]
    • Choose a strong password: We recommend using a combination of uppercase and lowercase letters, numbers, and symbols for security.
    • Ensure they match: Make sure the password you enter in both fields is exactly the same.

  7. Save Your New Password: After entering and confirming your new password, click the “Reset Password” or a similar button to save your changes.

    [Button labeled "Reset Password"]

  8. Password Reset Successful: Once your password has been successfully reset, you will typically see a confirmation message. You can now return to the BcloudMail login page (https://app.bcloudmail.com/login) and log in with your new password.

Important Notes:

  • The password reset link sent to your email is usually valid for a limited time. If the link expires, you will need to go through the “Forgot Password” process again.
  • If you do not receive the password reset email within a few minutes, please check your spam or junk folder.
  • If you continue to have trouble resetting your password, please contact our support team for assistance.

We’re here to help you get back into your BcloudMail account!